How Securus Technologies is Transforming the World into a Better Place through its Products and Services in the Incarceration Environment

Securus Technologies has always been on a mission to provide innovative solutions that transform the corrections market and foster safety improvements. Based on this mission, the company also accepts feedback from correctional facilities that benefit from its technological solutions. With its focus on law enforcement and correctional facilities, Securus Technologies continually develops new solutions. The firm’s executive officer, Richard Smith, attributes the company’s growth to the strategies that are implemented once customer feedback is received. Thousands of mails in digital and analog form are frequently sent by clients to Securus Technologies as feedback on how the company’s solutions are beneficial to them.


Samples of Clients’ Comments


Clients have written to Securus about the effectiveness of its LBS services. One client specifically mentioned that the LBS technology works well on Securus’ Investigator Pro. Other clients wrote about how the firm’s call monitoring tools help in combating malicious activities that occur in correctional facilities. A law enforcement officer working with the sheriff department wrote about how the LBS technology was instrumental in recovering drugs and illegally-obtained assets.


The good news for Securus’ facility customers is that they are all invited to visit the firm’s Dallas based Technology Center. Customers and investors can now get the opportunity to watch a presentation on the steps taken by Securus to mitigate and put an end to crimes. The presentation will also give them insights on how they can best use the firm’s solutions.


About Securus Technologies


Securus Technologies focuses on how the law enforcement, public safety, and prison systems can make the world a crime-free place. Along these lines, the company develops effective information management, emergency response, biometric analysis and public information solutions. It also serves over 3,000 facilities in the incarceration environment with monitoring, incident management and investigation products and services. As of 2017, Securus’ inmate solutions such as inmate self-service benefit over 1.2 million people locked up in jails and prisons across North America.


Richard Smith Continues to Raise Securus’ Profile in the American Correctional Market

In January 2016, C.E.O Richard A. Smith of Securus Technologies announced the appointment of John Bell as the company’s head of Sales. This strategy was aimed at strategically positioning Securus as the leading tech solution provider in the American law enforcement and correctional industries. Bill’s appointment added the much-needed experience and expertise to the sales team, at a time when the company had broadened its product range to over 800 products. The products range from investigative, safety, to monitoring devices. Read more articles at

Richard’s Assessment

Speaking after making the announcement, Rick Smith mentioned that Securus had injected over $600 million in investments over a period of three years. Out of this, the lion share had gone to acquiring and developing more efficient safety products for its customers. According to Richard, it was only wise for such a huge investment to be accompanied by a competent sales team to ensure that there was value for money. He added that the company needed a flexible sales team that would get the new products moving.

Richard Smith was satisfied that Bell’s 35-year sales experience, especially with reputable organizations like IBM, was all Securus needed to realize its sales objectives. He also noted that Bell had had a history of revolutionizing organizations from normal performance to exceptional growth.

Internal Restructuring at Securus

Part of the announcement revealed that Josh Conklin, the sales vice president at Securus, would be working directly with John Bell. Richard Smith said that the two sales experts would complement each other for Securus’ growth. The duo was charged with the responsibility of reaching out to more customers by organizing and facilitating customer presentations. They were also given the mandate to utilize the Securus Technology Center to the maximum and to put up a sustainable sale training program.

Smith said that with the right sales approach, Securus was bound to get more contracts while at the same time tightening the grip on its existing contracts. He pointed out that with the expanded range of products and the increased product sophistication; the company had a better chance of making more business leads. He challenged the sales team led by Bell and Josh to do its part in ensuring that the products were effectively marketed.

About Securus

Strategically centered in Dallas, Texas, Securus Technologies is the dominant tech firm in the North American correctional market. By 2015, the company was serving close to 3500 correctional facilities, which translated to almost 1.2 million inmates. Visit Bloomberg to know more about Rick.

About Richard Smith

Richard Smith is an engineer by profession, with a bachelor’s degree from the prestigious University of New York. He is also a master’s degree holder from the recognized University of Rochester. He is a board member at Integra Telecom Co. Ltd. and Eschelon Telecom Inc., among several others. Richard has been the CEO of Securus for the last nine years.

Securus Technologies Releases THREADS 3.1

Securus Technologies is a provider of criminal and civil justice technology solutions. These solutions focus on investigations, public safety, monitoring and corrections. In the recent past, the company released THREADS 3.1, which is regarded as the most superior and fully integrated analytical tool within the United States’ correction market.

The redesign made on Securus’ cornerstone investigative solutions seeks to enhance user interface to modern web-based technologies. This was done while also preserving similar powerful analysis, which customers have been accustomed. The redesigns have enhanced THREADS capabilities by making it easier to use and augment system performance. The general manager of business management for Securus, Kelly Solid, posited that the company had streamlined user interface, augmented navigation, eradicated unnecessary actions on the system as well as improved the search functions and enhanced record loading. I believe that the new system will increase performance and advance user experience.
The 3.1 shall advance the software platform to HTML 5 from the traditional Silverlight. It is my opinion that the release upgrade shall allow for integration between different Securus products like the Secure Call Platform (SCP). Solid posited that the user-friendly interface should provide investigators with more proactive tools that will support them while conducting investigations. I believe that the new system, which has taken time to develop, will require little training, provide leads to investigators and allow for highly actionable intelligence.
Additional features in the THREADS 3.1 are the ability to listen to SCP calls within the application, real-time analysis, provision of sensitive reports as well as printing and customized mapping. Solid posited that THREADS has been used as the gold standard for detection, identification and reporting of suspicious inmate calling trends, correlations as well as fraternization, association and communication events. The company is upgrading its existing customers free of any charges. Securus ranks as a platinum level courtesy of the THREADS 3.1. This information was originally reported on PRNewswire as posted in the following link
About Securus Technologies
Securus Technologies seeks to serve and connect through provision of emergency response, public information, biometric analysis, information management, monitoring of products and services, incident management, investigations, communication and inmate self-service. Securus is focused on ensuring that it makes the world a better place to live. The company is headquartered in Dallas, Texas. Securus has been serving over 3,450 correction agencies, law enforcement and public safety officers as well as 1.2 million inmates in North America. Over the past three years, the company has invested $600 million in acquiring and developing different security, efficiency and safety related products. This information was originally published on Virtual Strategy as explained in the following link,1#axzz3x4WE3xdO

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